{
 "schema": "plumb.brief/1",
 "asOf": "2026-10-04",
 "through": "2026-10-03",
 "status": "Reforecast proposed, awaiting the forecast owner's signature",
 "headline": [
  {
   "label": "Yesterday",
   "text": "Service level 80.6% against a 82% target; 33 of 60 queues missed target on at least one channel. Volume −1.5% against forecast.",
   "tone": "warn"
  },
  {
   "label": "Forecast",
   "text": "4 queues moved 1% or more today; requirement over the next four weeks −0.1% against the record.",
   "tone": "info"
  },
  {
   "label": "Staffing",
   "text": "Tightest week ahead is the week of 2027-02-07: 80 FTE short of a 1080 FTE requirement at P50.",
   "tone": "bad"
  },
  {
   "label": "Decisions",
   "text": "3 due today, 1 this week; 11 open in all.",
   "tone": "warn"
  },
  {
   "label": "Accuracy",
   "text": "Median queue error over the last four weeks 12.4% (28-day workload WAPE), against 12.1% for the year.",
   "tone": "info"
  }
 ],
 "decisions": [
  {
   "id": "D01",
   "kind": "sign-reforecast",
   "what": "Review and sign today's reforecast: 16 queues to look at, 44 can be approved on their record",
   "why": "4 of 60 queues moved 1% or more (largest: G115 +9.4%, G117 +9.4%, G116 +9.3%); 4 carry a flag; 8 moved less but have not earned auto-approval; 51 queues have earned auto-approval, and the 44 that moved under 1% with no flag can pass on it. Publishing is refused until every queue is decided and the review is signed",
   "owner": "forecast owner",
   "due": "2026-10-04",
   "urgency": "today",
   "see": "review"
  },
  {
   "id": "D04",
   "kind": "explain-flag",
   "what": "Explain or log the suspected absence on G156 chat (2026-10-01)",
   "why": "staff -8.5% vs schedule (z -3.3); an unexplained day is kept out of learning, and a logged one becomes part of the event-effect library",
   "owner": "real-time lead",
   "due": "2026-10-04",
   "urgency": "today",
   "see": "reforecast"
  },
  {
   "id": "D05",
   "kind": "explain-flag",
   "what": "Explain or log the anomaly on G112 email (2026-10-03)",
   "why": "volume -4.2% (z -0.2), AHT -13.8% (z -4.4) vs learned; an unexplained day is kept out of learning, and a logged one becomes part of the event-effect library",
   "owner": "forecast owner",
   "due": "2026-10-04",
   "urgency": "today",
   "see": "reforecast"
  },
  {
   "id": "D02",
   "kind": "confirm-signal",
   "what": "Find an owner for, or drop, the unattributed client claim (−15% from 2026-10-12)",
   "why": "SG-004-1, from unknown (forwarded) (email); needs a named owner who will stand behind it",
   "owner": "forecast owner",
   "due": "2026-10-05",
   "urgency": "this week",
   "see": "intake"
  },
  {
   "id": "D03",
   "kind": "confirm-signal",
   "what": "Confirm or reject the platform signal: +10% on 6 queues from 2026-10-20",
   "why": "SG-007-1, from stand-up (several speakers) (transcript); needs confirmation from the owner; confirm with whoever raised it",
   "owner": "forecast owner",
   "due": "2026-10-13",
   "urgency": "later",
   "see": "intake"
  },
  {
   "id": "D10",
   "kind": "lock",
   "what": "Sign the monthly lock for 2026-11 (version 2026-11@2026-10-04)",
   "why": "300 queue-weeks locked; the version of record for the month",
   "owner": "capacity planning lead",
   "due": "2026-10-31",
   "urgency": "later",
   "see": "monthly"
  },
  {
   "id": "D11",
   "kind": "redeploy",
   "what": "Decide where 99 FTE of surplus goes in 2026-11 (31 queues above P90 by more than 10%)",
   "why": "largest: G104 15.0 FTE, G105 7.3 FTE",
   "owner": "capacity planning",
   "due": "2026-10-31",
   "urgency": "later",
   "see": "monthly"
  },
  {
   "id": "D06",
   "kind": "hire",
   "what": "Open requisitions for product A: 46 heads across 26 queues, first needed 2027-02",
   "why": "the runway after attrition falls below the P50 requirement",
   "owner": "capacity planning",
   "due": "2026-11-09",
   "urgency": "later",
   "see": "monthly"
  },
  {
   "id": "D08",
   "kind": "hire",
   "what": "Open requisitions for product D: 31 heads across 9 queues, first needed 2027-03",
   "why": "the runway after attrition falls below the P50 requirement",
   "owner": "capacity planning",
   "due": "2026-11-23",
   "urgency": "later",
   "see": "monthly"
  },
  {
   "id": "D09",
   "kind": "hire",
   "what": "Open requisitions for product E: 36 heads across 6 queues, first needed 2027-02",
   "why": "the runway after attrition falls below the P50 requirement",
   "owner": "capacity planning",
   "due": "2026-11-23",
   "urgency": "later",
   "see": "monthly"
  },
  {
   "id": "D07",
   "kind": "hire",
   "what": "Open requisitions for product C: 12 heads across 6 queues, first needed 2027-03",
   "why": "the runway after attrition falls below the P50 requirement",
   "owner": "capacity planning",
   "due": "2026-12-07",
   "urgency": "later",
   "see": "monthly"
  }
 ],
 "risks": [
  {
   "what": "Product A runs short at P50",
   "when": "week of 2027-02-07",
   "size": "33.2 FTE short (7.9%); 9 of 26 weeks short",
   "see": "weekly"
  },
  {
   "what": "Product C runs short at P50",
   "when": "week of 2027-02-07",
   "size": "11.5 FTE short (6.2%); 3 of 26 weeks short",
   "see": "weekly"
  },
  {
   "what": "Product D runs short at P50",
   "when": "week of 2027-02-07",
   "size": "19.3 FTE short (7.0%); 7 of 26 weeks short",
   "see": "weekly"
  },
  {
   "what": "Product E runs short at P50",
   "when": "week of 2027-02-07",
   "size": "16.0 FTE short (8.1%); 13 of 26 weeks short",
   "see": "weekly"
  },
  {
   "what": "Next migration wave",
   "when": "2027-02-01",
   "size": "migration wave 3: 90% of the legacy book moved (planned contact ratio 1)",
   "see": "reforecast"
  },
  {
   "what": "Calendar change on 8 queues",
   "when": "2026-10-12",
   "size": "−40% volume, from SG-008-1",
   "see": "intake"
  },
  {
   "what": "Client change on 3 queues",
   "when": "from 2026-11-09",
   "size": "+15% volume, from SG-002-1 + SG-003-1",
   "see": "intake"
  }
 ],
 "automatic": [
  "Read 93,091 queue-channel-days of history and yesterday's performance on 60 queues.",
  "Graded 8 signals from intake: 2 applied as dated overlays, 1 corroborating, the rest held for a person.",
  "Kept 8,039 explained and 734 flagged queue-channel-days out of learning; 1 queue is learning on an earned record.",
  "Proposed a reforecast for 60 queues; 44 meet the earned auto-approval rule.",
  "Refreshed the 26-week outlook and drafted the 2026-11 lock with 47 hiring asks."
 ],
 "trends": {
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    "date": "2026-09-22",
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  "accuracy": [
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    "origin": "2026-01-05",
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   {
    "origin": "2026-01-26",
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    "origin": "2026-02-02",
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    "origin": "2026-03-02",
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   {
    "origin": "2026-03-09",
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   {
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   {
    "origin": "2026-04-20",
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   },
   {
    "origin": "2026-04-27",
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   },
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    "origin": "2026-05-04",
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    "origin": "2026-06-08",
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  "outlook": [
   {
    "week": "2026-10-04",
    "req": 1217.5,
    "p90": 1265.8,
    "staff": 1202.9
   },
   {
    "week": "2026-10-11",
    "req": 1205.5,
    "p90": 1253.2,
    "staff": 1214.6
   },
   {
    "week": "2026-10-18",
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    "p90": 1257.3,
    "staff": 1206.7
   },
   {
    "week": "2026-10-25",
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    "staff": 1226.5
   },
   {
    "week": "2026-11-01",
    "req": 1117.4,
    "p90": 1161.9,
    "staff": 1212.9
   },
   {
    "week": "2026-11-08",
    "req": 1078.2,
    "p90": 1121,
    "staff": 1203.7
   },
   {
    "week": "2026-11-15",
    "req": 1001.3,
    "p90": 1041.2,
    "staff": 1165.4
   },
   {
    "week": "2026-11-22",
    "req": 724.6,
    "p90": 753.7,
    "staff": 853.1
   },
   {
    "week": "2026-11-29",
    "req": 959.4,
    "p90": 997.4,
    "staff": 1125.2
   },
   {
    "week": "2026-12-06",
    "req": 944.3,
    "p90": 982,
    "staff": 1107.1
   },
   {
    "week": "2026-12-13",
    "req": 929.1,
    "p90": 965.8,
    "staff": 1075.5
   },
   {
    "week": "2026-12-20",
    "req": 748.8,
    "p90": 779.4,
    "staff": 880
   },
   {
    "week": "2026-12-27",
    "req": 663.2,
    "p90": 689.9,
    "staff": 780.6
   },
   {
    "week": "2027-01-03",
    "req": 991.3,
    "p90": 1030.7,
    "staff": 963.4
   },
   {
    "week": "2027-01-10",
    "req": 1008,
    "p90": 1048.1,
    "staff": 1026.8
   },
   {
    "week": "2027-01-17",
    "req": 987.4,
    "p90": 1026.6,
    "staff": 1015.8
   },
   {
    "week": "2027-01-24",
    "req": 1038.1,
    "p90": 1079.4,
    "staff": 1037.9
   },
   {
    "week": "2027-01-31",
    "req": 1060.7,
    "p90": 1102.9,
    "staff": 996.9
   },
   {
    "week": "2027-02-07",
    "req": 1079.5,
    "p90": 1122.4,
    "staff": 999.4
   },
   {
    "week": "2027-02-14",
    "req": 1058.2,
    "p90": 1100.2,
    "staff": 1054.1
   },
   {
    "week": "2027-02-21",
    "req": 1103.2,
    "p90": 1147.1,
    "staff": 1106
   },
   {
    "week": "2027-02-28",
    "req": 1140,
    "p90": 1185.4,
    "staff": 1125.9
   },
   {
    "week": "2027-03-07",
    "req": 1157.7,
    "p90": 1203.5,
    "staff": 1153.7
   },
   {
    "week": "2027-03-14",
    "req": 1161.4,
    "p90": 1207.5,
    "staff": 1170.9
   },
   {
    "week": "2027-03-21",
    "req": 1161.7,
    "p90": 1207.7,
    "staff": 1179.2
   },
   {
    "week": "2027-03-28",
    "req": 1158.1,
    "p90": 1204.2,
    "staff": 1156.9
   }
  ]
 },
 "learned": []
}