{
  "contract": "extract",
  "columns": {
    "date": {
      "from": "Date",
      "transform": "mdy"
    },
    "gate": "CT",
    "channel": {
      "from": "Queue Type",
      "transform": "lower"
    },
    "fc_volume": "Fcst Contacts",
    "act_volume": "Act Contacts",
    "fc_aht_sec": {
      "from": "Fcst AHT",
      "transform": "mmss"
    },
    "act_aht_sec": {
      "from": "Act AHT",
      "transform": "mmss"
    },
    "fc_req_fte": "Fcst Req",
    "sched_open_fte": "Sched Open",
    "act_req_fte": "Act Req",
    "act_fte": "Act Open",
    "offered": "Offered",
    "handled": "Handled",
    "answered_in_sl": "Ans in SL",
    "abandoned": "Abandoned",
    "sl": {
      "from": "SL %",
      "transform": "pct"
    },
    "asa_sec": {
      "from": "ASA",
      "transform": "mmss"
    }
  }
}