{ "$schema": "https://wfmlabs.com/schemas/shape/1.json", "schemaId": "wfm.shape.staffing-outlook", "schemaVersion": "1.0.0", "scale": "scaled", "title": "Staffing outlook ยท forecast of record 2026-10-04@2026-10-04T08:15", "created": "2026-10-04T08:20:00.000Z", "note": "Regenerated from the signed forecast of record (2026-10-04@2026-10-04T08:15) with no hands. Estates are products. Requirement = record; supply = supply plan of record + the monthly lock's hiring asks at 70% productive. Requirement is on a worked basis (chat divided by concurrency in the cycle).", "provenance": { "tool": "staffing-outlook", "toolVersion": "0.1.0", "commit": "312f16f0a7092daf1be00ee9359ee69f15f0085c", "generator": "browser", "sourceHash": "", "codeNames": true }, "basis": { "referenceFte": 1205, "weeks": 25, "mix": { "voice": 0.658, "chat": 0.105, "email": 0.236 }, "supplyIsNet": true, "weekZeroDate": "2026-10-05" }, "assumptions": { "sl.target": { "value": 0.8, "status": "confirmed", "grade": "A", "range": [ 0.7, 0.8, 0.9 ], "note": "voice target from the gate registry" }, "sl.threshold_sec": { "value": 20, "status": "confirmed", "grade": "A", "range": [ 20, 20, 30 ], "note": "voice answer threshold from the gate registry" }, "sl.model_a": { "value": 1, "status": "confirmed", "grade": "A", "note": "Erlang A: callers abandon, as in the cycle; Erlang C at estate scale forecasts a collapse no pooled operation shows" }, "sl.patience_sec": { "value": 480, "status": "confirmed", "grade": "E", "range": [ 60, 120, 240 ], "note": "voice patience from the gate registry" }, "outlook.amber_pct": { "value": 0.03, "status": "default", "grade": "A", "note": "Under-cover beyond this share of requirement shows amber", "range": [ 0.02, 0.03, 0.05 ] }, "outlook.red_pct": { "value": 0.08, "status": "default", "grade": "A", "note": "Under-cover beyond this share of requirement shows red", "range": [ 0.05, 0.08, 0.12 ] }, "week.productive_hours": { "value": 32.5, "status": "default", "grade": "E", "note": "Productive hours per FTE per week after shrinkage", "range": [ 30, 32.5, 35 ] }, "week.open_hours": { "value": 84, "status": "default", "grade": "A", "note": "Hours per week the queue is open (spread load uniformly across them)", "range": [ 60, 84, 168 ] }, "shrinkage.default": { "value": 0.3, "status": "default", "grade": "E", "note": "Shrinkage used when a supply row carries none", "range": [ 0.25, 0.3, 0.35 ] }, "channel.voice.aht_sec": { "value": 1534, "status": "confirmed", "grade": "M", "range": [ 300, 360, 480 ], "note": "last 28 days, handled-weighted" }, "channel.chat.aht_sec": { "value": 1788, "status": "confirmed", "grade": "M", "range": [ 600, 900, 1200 ], "note": "last 28 days, elapsed basis" }, "channel.email.aht_sec": { "value": 1077, "status": "confirmed", "grade": "M", "range": [ 420, 600, 900 ], "note": "last 28 days, handled-weighted" }, "chat.concurrency": { "value": 2, "status": "default", "grade": "E", "note": "Concurrent chat sessions per agent", "range": [ 1.5, 2, 3 ] } }, "grades": { "supply_weekly.headcount": "M", "supply_weekly.supply_fte": "C", "supply_weekly.requirement_fte": "C", "supply_weekly.shrinkage_pct": "E", "plan_waves.fte": "E", "plan_waves.starts_week": "A", "performance_daily.offered": "M", "performance_daily.handled": "M", "performance_daily.answered_in_sl": "M", "performance_daily.aht_sec": "M" }, "payload": { "supply_weekly": [ { "week": 0, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 661.8, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 466.6, "supply_fte": 463.2, "wave_lands": "no" }, { "week": 1, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 668.3, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 467, "supply_fte": 467.8, "wave_lands": "no" }, { "week": 2, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 669.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 461.1, "supply_fte": 468.4, "wave_lands": "no" }, { "week": 3, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 674.8, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 444.1, "supply_fte": 472.4, "wave_lands": "no" }, { "week": 4, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 666.5, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 427.2, "supply_fte": 466.5, "wave_lands": "no" }, { "week": 5, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 661.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 417.8, "supply_fte": 463.3, "wave_lands": "no" }, { "week": 6, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 641.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 387.9, "supply_fte": 448.9, "wave_lands": "no" }, { "week": 7, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 513.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 306.7, "supply_fte": 359.3, "wave_lands": "no" }, { "week": 8, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 628.7, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 377.3, "supply_fte": 440.1, "wave_lands": "no" }, { "week": 9, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 607, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 366.3, "supply_fte": 424.9, "wave_lands": "no" }, { "week": 10, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 592.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 362.9, "supply_fte": 415, "wave_lands": "no" }, { "week": 11, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 480.8, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 286.6, "supply_fte": 336.6, "wave_lands": "no" }, { "week": 12, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 449.1, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 269.5, "supply_fte": 314.4, "wave_lands": "no" }, { "week": 13, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 537, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 386.4, "supply_fte": 375.9, "wave_lands": "no" }, { "week": 14, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 574.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 392.2, "supply_fte": 402.2, "wave_lands": "no" }, { "week": 15, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 564.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 389.2, "supply_fte": 395.5, "wave_lands": "no" }, { "week": 16, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 574.1, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 402.2, "supply_fte": 401.9, "wave_lands": "no" }, { "week": 17, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 558.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 412.6, "supply_fte": 391, "wave_lands": "yes" }, { "week": 18, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 566.5, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 421.3, "supply_fte": 396.5, "wave_lands": "no" }, { "week": 19, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 605.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 417.9, "supply_fte": 424.2, "wave_lands": "no" }, { "week": 20, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 627.1, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 431.4, "supply_fte": 439, "wave_lands": "no" }, { "week": 21, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 669.7, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 442.5, "supply_fte": 468.8, "wave_lands": "yes" }, { "week": 22, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 685, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 451.3, "supply_fte": 479.5, "wave_lands": "no" }, { "week": 23, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 693.7, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 452.6, "supply_fte": 485.6, "wave_lands": "no" }, { "week": 24, "estate": "Product A", "migration_id": "PLAN-A", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 698.7, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 452.7, "supply_fte": 489.1, "wave_lands": "no" }, { "week": 0, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 317.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 221.8, "supply_fte": 222, "wave_lands": "no" }, { "week": 1, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 322.3, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 222.5, "supply_fte": 225.6, "wave_lands": "no" }, { "week": 2, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 324.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 221.3, "supply_fte": 227.4, "wave_lands": "no" }, { "week": 3, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 323.5, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 211.3, "supply_fte": 226.4, "wave_lands": "no" }, { "week": 4, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 318.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 203.5, "supply_fte": 223.2, "wave_lands": "no" }, { "week": 5, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 311.1, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 194.8, "supply_fte": 217.8, "wave_lands": "no" }, { "week": 6, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 300.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 179.8, "supply_fte": 210.4, "wave_lands": "no" }, { "week": 7, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 243, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 144, "supply_fte": 170.1, "wave_lands": "no" }, { "week": 8, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 297.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 177, "supply_fte": 208, "wave_lands": "no" }, { "week": 9, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 287.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 171.5, "supply_fte": 201.3, "wave_lands": "no" }, { "week": 10, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 282.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 169.6, "supply_fte": 197.5, "wave_lands": "no" }, { "week": 11, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 227.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 134.2, "supply_fte": 159.3, "wave_lands": "no" }, { "week": 12, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 211.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 125.2, "supply_fte": 148.1, "wave_lands": "no" }, { "week": 13, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 251.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 179.1, "supply_fte": 175.8, "wave_lands": "no" }, { "week": 14, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 272, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 182.6, "supply_fte": 190.4, "wave_lands": "no" }, { "week": 15, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 267.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 181.6, "supply_fte": 187.3, "wave_lands": "no" }, { "week": 16, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 271.5, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 188.6, "supply_fte": 190.1, "wave_lands": "no" }, { "week": 17, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 250.1, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 185.6, "supply_fte": 175.1, "wave_lands": "no" }, { "week": 18, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 250.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 186.9, "supply_fte": 175.6, "wave_lands": "no" }, { "week": 19, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 269.8, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 185.8, "supply_fte": 188.8, "wave_lands": "no" }, { "week": 20, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 280.4, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 191.4, "supply_fte": 196.3, "wave_lands": "no" }, { "week": 21, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 298, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 198.2, "supply_fte": 208.6, "wave_lands": "yes" }, { "week": 22, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 300.4, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 199.8, "supply_fte": 210.3, "wave_lands": "no" }, { "week": 23, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 307.4, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 201.9, "supply_fte": 215.2, "wave_lands": "no" }, { "week": 24, "estate": "Product C", "migration_id": "PLAN-C", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 306.1, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 201.3, "supply_fte": 214.3, "wave_lands": "no" }, { "week": 0, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 440.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 315.3, "supply_fte": 308.1, "wave_lands": "no" }, { "week": 1, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 437.4, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 298.7, "supply_fte": 306.2, "wave_lands": "no" }, { "week": 2, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 437.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 314.6, "supply_fte": 306.3, "wave_lands": "no" }, { "week": 3, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 451.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 298.4, "supply_fte": 316.1, "wave_lands": "no" }, { "week": 4, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 442.7, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 285.7, "supply_fte": 309.9, "wave_lands": "no" }, { "week": 5, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 445.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 275.3, "supply_fte": 311.6, "wave_lands": "no" }, { "week": 6, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 425.5, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 252.2, "supply_fte": 297.9, "wave_lands": "no" }, { "week": 7, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 226.1, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 133.9, "supply_fte": 158.3, "wave_lands": "no" }, { "week": 8, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 410.8, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 242.2, "supply_fte": 287.6, "wave_lands": "no" }, { "week": 9, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 402.8, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 237.6, "supply_fte": 282, "wave_lands": "no" }, { "week": 10, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 389.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 233.2, "supply_fte": 272.7, "wave_lands": "no" }, { "week": 11, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 304, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 179.8, "supply_fte": 212.8, "wave_lands": "no" }, { "week": 12, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 278, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 167.3, "supply_fte": 194.6, "wave_lands": "no" }, { "week": 13, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 336.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 253.1, "supply_fte": 235.8, "wave_lands": "no" }, { "week": 14, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 369.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 255.1, "supply_fte": 258.9, "wave_lands": "no" }, { "week": 15, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 362.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 243.2, "supply_fte": 253.6, "wave_lands": "no" }, { "week": 16, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 378.1, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 264, "supply_fte": 264.7, "wave_lands": "no" }, { "week": 17, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 360.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 268.6, "supply_fte": 252.2, "wave_lands": "no" }, { "week": 18, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 365.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 275.5, "supply_fte": 255.6, "wave_lands": "no" }, { "week": 19, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 378.4, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 259.8, "supply_fte": 264.9, "wave_lands": "no" }, { "week": 20, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 401.1, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 280.7, "supply_fte": 280.7, "wave_lands": "no" }, { "week": 21, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 446.7, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 293, "supply_fte": 312.7, "wave_lands": "yes" }, { "week": 22, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 453.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 293.5, "supply_fte": 317.7, "wave_lands": "no" }, { "week": 23, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 458.7, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 293, "supply_fte": 321.1, "wave_lands": "no" }, { "week": 24, "estate": "Product D", "migration_id": "PLAN-D", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 460, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 296.9, "supply_fte": 322, "wave_lands": "no" }, { "week": 0, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 301.8, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 213.9, "supply_fte": 211.3, "wave_lands": "no" }, { "week": 1, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 301.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 215.2, "supply_fte": 211.4, "wave_lands": "no" }, { "week": 2, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 301.1, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 211.6, "supply_fte": 210.7, "wave_lands": "no" }, { "week": 3, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 301.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 204.8, "supply_fte": 211.1, "wave_lands": "no" }, { "week": 4, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 301.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 197, "supply_fte": 210.8, "wave_lands": "no" }, { "week": 5, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 302.4, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 188.3, "supply_fte": 211.7, "wave_lands": "no" }, { "week": 6, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 291.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 175.5, "supply_fte": 204.4, "wave_lands": "no" }, { "week": 7, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 218.8, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 130.1, "supply_fte": 153.2, "wave_lands": "no" }, { "week": 8, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 285.5, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 170.9, "supply_fte": 199.9, "wave_lands": "no" }, { "week": 9, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 278.3, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 166.5, "supply_fte": 194.8, "wave_lands": "no" }, { "week": 10, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 269.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 164.2, "supply_fte": 188.9, "wave_lands": "no" }, { "week": 11, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 219.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 130.1, "supply_fte": 153.4, "wave_lands": "no" }, { "week": 12, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 201.3, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 121.1, "supply_fte": 140.9, "wave_lands": "no" }, { "week": 13, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 239.4, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 176.6, "supply_fte": 167.6, "wave_lands": "no" }, { "week": 14, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 260.1, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 178.4, "supply_fte": 182.1, "wave_lands": "no" }, { "week": 15, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 254.8, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 175.5, "supply_fte": 178.4, "wave_lands": "no" }, { "week": 16, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 260.6, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 184.7, "supply_fte": 182.4, "wave_lands": "no" }, { "week": 17, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 278.8, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 194.8, "supply_fte": 195.2, "wave_lands": "yes" }, { "week": 18, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 280.4, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 198, "supply_fte": 196.3, "wave_lands": "no" }, { "week": 19, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 293.7, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 194.2, "supply_fte": 205.6, "wave_lands": "no" }, { "week": 20, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 303.7, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 201.6, "supply_fte": 212.6, "wave_lands": "no" }, { "week": 21, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 325.2, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 209.4, "supply_fte": 227.7, "wave_lands": "yes" }, { "week": 22, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 332.9, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 212.6, "supply_fte": 233, "wave_lands": "no" }, { "week": 23, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 341, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 214.1, "supply_fte": 238.7, "wave_lands": "no" }, { "week": 24, "estate": "Product E", "migration_id": "PLAN-E", "source": "forecast of record 2026-10-04@2026-10-04T08:15; supply plan ", "headcount": 339.8, "productive_hours": 0, "shrinkage_pct": 0, "aht_basis": "worked", "requirement_fte": 210.7, "supply_fte": 237.9, "wave_lands": "no" } ], "plan_waves": [ { "migration_id": "PLAN-A", "wave": "A-hire-2027-02", "fte": 8.1, "training_weeks": 6, "nesting_weeks": 0, "starts_week": 11, "into_nesting_week": 17, "goes_live_week": 17, "cumulative_fte": 8.1, "compression_note": "hire-by met: recruit 6 wk + train 6 wk" }, { "migration_id": "PLAN-A", "wave": "A-hire-2027-03", "fte": 24.1, "training_weeks": 6, "nesting_weeks": 0, "starts_week": 15, "into_nesting_week": 21, "goes_live_week": 21, "cumulative_fte": 32.2, "compression_note": "hire-by met: recruit 6 wk + train 6 wk" }, { "migration_id": "PLAN-C", "wave": "C-hire-2027-03", "fte": 8.6, "training_weeks": 6, "nesting_weeks": 0, "starts_week": 15, "into_nesting_week": 21, "goes_live_week": 21, "cumulative_fte": 8.6, "compression_note": "hire-by met: recruit 6 wk + train 6 wk" }, { "migration_id": "PLAN-D", "wave": "D-hire-2027-03", "fte": 21.6, "training_weeks": 8, "nesting_weeks": 0, "starts_week": 13, "into_nesting_week": 21, "goes_live_week": 21, "cumulative_fte": 21.6, "compression_note": "hire-by met: recruit 6 wk + train 8 wk" }, { "migration_id": "PLAN-E", "wave": "E-hire-2027-02", "fte": 14.2, "training_weeks": 4, "nesting_weeks": 0, "starts_week": 13, "into_nesting_week": 17, "goes_live_week": 17, "cumulative_fte": 14.2, "compression_note": "hire-by met: recruit 6 wk + train 4 wk" }, { "migration_id": "PLAN-E", "wave": "E-hire-2027-03", "fte": 10.9, "training_weeks": 4, "nesting_weeks": 0, "starts_week": 17, "into_nesting_week": 21, "goes_live_week": 21, "cumulative_fte": 25.1, "compression_note": "hire-by met: recruit 6 wk + train 4 wk" } ], "performance_daily": [ { "date": "2026-09-07", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1211, "handled": 1211, "answered_in_sl": 1135, "sl_pct": 0.937, "asa_sec": 0, "abandoned": 0, "aht_sec": 1221, "target_pct": 0.9 }, { "date": "2026-09-07", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 2570, "handled": 2443, "answered_in_sl": 2100, "sl_pct": 0.817, "asa_sec": 39, "abandoned": 127, "aht_sec": 1692, "target_pct": 0.8 }, { "date": "2026-09-07", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 67, "handled": 56, "answered_in_sl": 43, "sl_pct": 0.642, "asa_sec": 127, "abandoned": 11, "aht_sec": 2425, "target_pct": 0.8 }, { "date": "2026-09-07", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 766, "handled": 766, "answered_in_sl": 701, "sl_pct": 0.915, "asa_sec": 0, "abandoned": 0, "aht_sec": 1132, "target_pct": 0.9 }, { "date": "2026-09-07", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 1367, "handled": 1296, "answered_in_sl": 1129, "sl_pct": 0.826, "asa_sec": 32, "abandoned": 71, "aht_sec": 1618, "target_pct": 0.8 }, { "date": "2026-09-07", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 339, "handled": 339, "answered_in_sl": 326, "sl_pct": 0.962, "asa_sec": 0, "abandoned": 0, "aht_sec": 1025, "target_pct": 0.9 }, { "date": "2026-09-07", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 1466, "handled": 1383, "answered_in_sl": 1158, "sl_pct": 0.79, "asa_sec": 33, "abandoned": 83, "aht_sec": 1460, "target_pct": 0.8 }, { "date": "2026-09-07", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 1175, "handled": 1060, "answered_in_sl": 936, "sl_pct": 0.797, "asa_sec": 41, "abandoned": 115, "aht_sec": 1728, "target_pct": 0.8 }, { "date": "2026-09-07", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 372, "handled": 372, "answered_in_sl": 359, "sl_pct": 0.965, "asa_sec": 0, "abandoned": 0, "aht_sec": 774, "target_pct": 0.9 }, { "date": "2026-09-07", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 899, "handled": 856, "answered_in_sl": 782, "sl_pct": 0.87, "asa_sec": 23, "abandoned": 43, "aht_sec": 1110, "target_pct": 0.8 }, { "date": "2026-09-08", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 2098, "handled": 2098, "answered_in_sl": 2004, "sl_pct": 0.955, "asa_sec": 0, "abandoned": 0, "aht_sec": 1183, "target_pct": 0.9 }, { "date": "2026-09-08", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4099, "handled": 3929, "answered_in_sl": 3402, "sl_pct": 0.83, "asa_sec": 31, "abandoned": 170, "aht_sec": 1669, "target_pct": 0.8 }, { "date": "2026-09-08", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 106, "handled": 98, "answered_in_sl": 78, "sl_pct": 0.736, "asa_sec": 85, "abandoned": 8, "aht_sec": 2346, "target_pct": 0.8 }, { "date": "2026-09-08", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1104, "handled": 1104, "answered_in_sl": 1065, "sl_pct": 0.965, "asa_sec": 0, "abandoned": 0, "aht_sec": 1067, "target_pct": 0.9 }, { "date": "2026-09-08", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2282, "handled": 2166, "answered_in_sl": 1863, "sl_pct": 0.816, "asa_sec": 29, "abandoned": 116, "aht_sec": 1550, "target_pct": 0.8 }, { "date": "2026-09-08", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 723, "handled": 723, "answered_in_sl": 707, "sl_pct": 0.978, "asa_sec": 0, "abandoned": 0, "aht_sec": 1013, "target_pct": 0.9 }, { "date": "2026-09-08", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 2950, "handled": 2851, "answered_in_sl": 2518, "sl_pct": 0.854, "asa_sec": 18, "abandoned": 99, "aht_sec": 1445, "target_pct": 0.8 }, { "date": "2026-09-08", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 2008, "handled": 1907, "answered_in_sl": 1847, "sl_pct": 0.92, "asa_sec": 17, "abandoned": 101, "aht_sec": 1694, "target_pct": 0.8 }, { "date": "2026-09-08", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 731, "handled": 731, "answered_in_sl": 705, "sl_pct": 0.964, "asa_sec": 0, "abandoned": 0, "aht_sec": 773, "target_pct": 0.9 }, { "date": "2026-09-08", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1865, "handled": 1765, "answered_in_sl": 1571, "sl_pct": 0.842, "asa_sec": 21, "abandoned": 100, "aht_sec": 1091, "target_pct": 0.8 }, { "date": "2026-09-09", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1904, "handled": 1904, "answered_in_sl": 1725, "sl_pct": 0.906, "asa_sec": 0, "abandoned": 0, "aht_sec": 1243, "target_pct": 0.9 }, { "date": "2026-09-09", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4267, "handled": 4016, "answered_in_sl": 3273, "sl_pct": 0.767, "asa_sec": 46, "abandoned": 251, "aht_sec": 1779, "target_pct": 0.8 }, { "date": "2026-09-09", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 100, "handled": 95, "answered_in_sl": 69, "sl_pct": 0.69, "asa_sec": 104, "abandoned": 5, "aht_sec": 2467, "target_pct": 0.8 }, { "date": "2026-09-09", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1134, "handled": 1134, "answered_in_sl": 1059, "sl_pct": 0.934, "asa_sec": 0, "abandoned": 0, "aht_sec": 1113, "target_pct": 0.9 }, { "date": "2026-09-09", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2013, "handled": 1935, "answered_in_sl": 1704, "sl_pct": 0.846, "asa_sec": 31, "abandoned": 78, "aht_sec": 1610, "target_pct": 0.8 }, { "date": "2026-09-09", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 960, "handled": 960, "answered_in_sl": 930, "sl_pct": 0.969, "asa_sec": 0, "abandoned": 0, "aht_sec": 1035, "target_pct": 0.9 }, { "date": "2026-09-09", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4790, "handled": 4309, "answered_in_sl": 3093, "sl_pct": 0.646, "asa_sec": 51, "abandoned": 481, "aht_sec": 1589, "target_pct": 0.8 }, { "date": "2026-09-09", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 2030, "handled": 1854, "answered_in_sl": 1716, "sl_pct": 0.845, "asa_sec": 31, "abandoned": 176, "aht_sec": 1777, "target_pct": 0.8 }, { "date": "2026-09-09", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 716, "handled": 716, "answered_in_sl": 689, "sl_pct": 0.962, "asa_sec": 0, "abandoned": 0, "aht_sec": 780, "target_pct": 0.9 }, { "date": "2026-09-09", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 2065, "handled": 1915, "answered_in_sl": 1522, "sl_pct": 0.737, "asa_sec": 34, "abandoned": 150, "aht_sec": 1110, "target_pct": 0.8 }, { "date": "2026-09-10", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1946, "handled": 1946, "answered_in_sl": 1837, "sl_pct": 0.944, "asa_sec": 0, "abandoned": 0, "aht_sec": 1240, "target_pct": 0.9 }, { "date": "2026-09-10", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4388, "handled": 4162, "answered_in_sl": 3437, "sl_pct": 0.783, "asa_sec": 41, "abandoned": 226, "aht_sec": 1743, "target_pct": 0.8 }, { "date": "2026-09-10", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 115, "handled": 110, "answered_in_sl": 87, "sl_pct": 0.757, "asa_sec": 81, "abandoned": 5, "aht_sec": 2540, "target_pct": 0.8 }, { "date": "2026-09-10", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1115, "handled": 1115, "answered_in_sl": 1043, "sl_pct": 0.935, "asa_sec": 0, "abandoned": 0, "aht_sec": 1096, "target_pct": 0.9 }, { "date": "2026-09-10", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2253, "handled": 2165, "answered_in_sl": 1815, "sl_pct": 0.806, "asa_sec": 33, "abandoned": 88, "aht_sec": 1630, "target_pct": 0.8 }, { "date": "2026-09-10", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 1037, "handled": 1037, "answered_in_sl": 973, "sl_pct": 0.938, "asa_sec": 0, "abandoned": 0, "aht_sec": 1056, "target_pct": 0.9 }, { "date": "2026-09-10", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4857, "handled": 4329, "answered_in_sl": 3000, "sl_pct": 0.618, "asa_sec": 54, "abandoned": 528, "aht_sec": 1567, "target_pct": 0.8 }, { "date": "2026-09-10", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 1908, "handled": 1810, "answered_in_sl": 1726, "sl_pct": 0.905, "asa_sec": 19, "abandoned": 98, "aht_sec": 1800, "target_pct": 0.8 }, { "date": "2026-09-10", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 886, "handled": 886, "answered_in_sl": 729, "sl_pct": 0.823, "asa_sec": 0, "abandoned": 0, "aht_sec": 792, "target_pct": 0.9 }, { "date": "2026-09-10", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 2020, "handled": 1888, "answered_in_sl": 1549, "sl_pct": 0.767, "asa_sec": 29, "abandoned": 132, "aht_sec": 1143, "target_pct": 0.8 }, { "date": "2026-09-11", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1785, "handled": 1785, "answered_in_sl": 1647, "sl_pct": 0.923, "asa_sec": 0, "abandoned": 0, "aht_sec": 1214, "target_pct": 0.9 }, { "date": "2026-09-11", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4238, "handled": 4005, "answered_in_sl": 3262, "sl_pct": 0.77, "asa_sec": 43, "abandoned": 233, "aht_sec": 1717, "target_pct": 0.8 }, { "date": "2026-09-11", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 88, "handled": 85, "answered_in_sl": 71, "sl_pct": 0.807, "asa_sec": 79, "abandoned": 3, "aht_sec": 2438, "target_pct": 0.8 }, { "date": "2026-09-11", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1094, "handled": 1094, "answered_in_sl": 1025, "sl_pct": 0.937, "asa_sec": 0, "abandoned": 0, "aht_sec": 1101, "target_pct": 0.9 }, { "date": "2026-09-11", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2289, "handled": 2120, "answered_in_sl": 1593, "sl_pct": 0.696, "asa_sec": 50, "abandoned": 169, "aht_sec": 1653, "target_pct": 0.8 }, { "date": "2026-09-11", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 924, "handled": 924, "answered_in_sl": 891, "sl_pct": 0.964, "asa_sec": 0, "abandoned": 0, "aht_sec": 1029, "target_pct": 0.9 }, { "date": "2026-09-11", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4621, "handled": 4330, "answered_in_sl": 3442, "sl_pct": 0.745, "asa_sec": 33, "abandoned": 291, "aht_sec": 1509, "target_pct": 0.8 }, { "date": "2026-09-11", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 1889, "handled": 1761, "answered_in_sl": 1657, "sl_pct": 0.877, "asa_sec": 25, "abandoned": 128, "aht_sec": 1754, "target_pct": 0.8 }, { "date": "2026-09-11", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 659, "handled": 659, "answered_in_sl": 626, "sl_pct": 0.95, "asa_sec": 0, "abandoned": 0, "aht_sec": 756, "target_pct": 0.9 }, { "date": "2026-09-11", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1928, "handled": 1812, "answered_in_sl": 1561, "sl_pct": 0.81, "asa_sec": 24, "abandoned": 116, "aht_sec": 1063, "target_pct": 0.8 }, { "date": "2026-09-12", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 693, "handled": 693, "answered_in_sl": 630, "sl_pct": 0.909, "asa_sec": 0, "abandoned": 0, "aht_sec": 1193, "target_pct": 0.9 }, { "date": "2026-09-12", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 2221, "handled": 2063, "answered_in_sl": 1645, "sl_pct": 0.741, "asa_sec": 55, "abandoned": 158, "aht_sec": 1697, "target_pct": 0.8 }, { "date": "2026-09-12", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 39, "handled": 36, "answered_in_sl": 25, "sl_pct": 0.641, "asa_sec": 98, "abandoned": 3, "aht_sec": 2484, "target_pct": 0.8 }, { "date": "2026-09-12", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 381, "handled": 381, "answered_in_sl": 351, "sl_pct": 0.921, "asa_sec": 0, "abandoned": 0, "aht_sec": 1085, "target_pct": 0.9 }, { "date": "2026-09-12", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 1033, "handled": 950, "answered_in_sl": 795, "sl_pct": 0.77, "asa_sec": 45, "abandoned": 83, "aht_sec": 1575, "target_pct": 0.8 }, { "date": "2026-09-12", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 350, "handled": 350, "answered_in_sl": 322, "sl_pct": 0.92, "asa_sec": 0, "abandoned": 0, "aht_sec": 1033, "target_pct": 0.9 }, { "date": "2026-09-12", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 2489, "handled": 2391, "answered_in_sl": 2083, "sl_pct": 0.837, "asa_sec": 23, "abandoned": 98, "aht_sec": 1412, "target_pct": 0.8 }, { "date": "2026-09-12", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 934, "handled": 844, "answered_in_sl": 749, "sl_pct": 0.802, "asa_sec": 40, "abandoned": 90, "aht_sec": 1700, "target_pct": 0.8 }, { "date": "2026-09-12", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 228, "handled": 228, "answered_in_sl": 218, "sl_pct": 0.956, "asa_sec": 0, "abandoned": 0, "aht_sec": 749, "target_pct": 0.9 }, { "date": "2026-09-12", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 828, "handled": 757, "answered_in_sl": 668, "sl_pct": 0.807, "asa_sec": 34, "abandoned": 71, "aht_sec": 1093, "target_pct": 0.8 }, { "date": "2026-09-13", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 599, "handled": 599, "answered_in_sl": 555, "sl_pct": 0.927, "asa_sec": 0, "abandoned": 0, "aht_sec": 1180, "target_pct": 0.9 }, { "date": "2026-09-13", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 2076, "handled": 1895, "answered_in_sl": 1504, "sl_pct": 0.724, "asa_sec": 58, "abandoned": 181, "aht_sec": 1749, "target_pct": 0.8 }, { "date": "2026-09-13", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 44, "handled": 39, "answered_in_sl": 29, "sl_pct": 0.659, "asa_sec": 111, "abandoned": 5, "aht_sec": 2352, "target_pct": 0.8 }, { "date": "2026-09-13", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 369, "handled": 369, "answered_in_sl": 337, "sl_pct": 0.913, "asa_sec": 0, "abandoned": 0, "aht_sec": 1085, "target_pct": 0.9 }, { "date": "2026-09-13", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 977, "handled": 892, "answered_in_sl": 727, "sl_pct": 0.744, "asa_sec": 49, "abandoned": 85, "aht_sec": 1543, "target_pct": 0.8 }, { "date": "2026-09-13", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 272, "handled": 272, "answered_in_sl": 261, "sl_pct": 0.96, "asa_sec": 0, "abandoned": 0, "aht_sec": 1032, "target_pct": 0.9 }, { "date": "2026-09-13", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 2504, "handled": 2369, "answered_in_sl": 1980, "sl_pct": 0.791, "asa_sec": 27, "abandoned": 135, "aht_sec": 1444, "target_pct": 0.8 }, { "date": "2026-09-13", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 808, "handled": 721, "answered_in_sl": 664, "sl_pct": 0.822, "asa_sec": 36, "abandoned": 87, "aht_sec": 1794, "target_pct": 0.8 }, { "date": "2026-09-13", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 237, "handled": 237, "answered_in_sl": 231, "sl_pct": 0.975, "asa_sec": 0, "abandoned": 0, "aht_sec": 728, "target_pct": 0.9 }, { "date": "2026-09-13", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 743, "handled": 693, "answered_in_sl": 594, "sl_pct": 0.799, "asa_sec": 31, "abandoned": 50, "aht_sec": 1090, "target_pct": 0.8 }, { "date": "2026-09-14", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 2076, "handled": 2076, "answered_in_sl": 1973, "sl_pct": 0.95, "asa_sec": 0, "abandoned": 0, "aht_sec": 1196, "target_pct": 0.9 }, { "date": "2026-09-14", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4493, "handled": 4310, "answered_in_sl": 3618, "sl_pct": 0.805, "asa_sec": 37, "abandoned": 183, "aht_sec": 1740, "target_pct": 0.8 }, { "date": "2026-09-14", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 99, "handled": 94, "answered_in_sl": 76, "sl_pct": 0.768, "asa_sec": 74, "abandoned": 5, "aht_sec": 2493, "target_pct": 0.8 }, { "date": "2026-09-14", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1178, "handled": 1178, "answered_in_sl": 1118, "sl_pct": 0.949, "asa_sec": 0, "abandoned": 0, "aht_sec": 1074, "target_pct": 0.9 }, { "date": "2026-09-14", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2337, "handled": 2265, "answered_in_sl": 1930, "sl_pct": 0.826, "asa_sec": 27, "abandoned": 72, "aht_sec": 1571, "target_pct": 0.8 }, { "date": "2026-09-14", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 1143, "handled": 1143, "answered_in_sl": 1070, "sl_pct": 0.936, "asa_sec": 0, "abandoned": 0, "aht_sec": 1028, "target_pct": 0.9 }, { "date": "2026-09-14", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4431, "handled": 4245, "answered_in_sl": 3626, "sl_pct": 0.818, "asa_sec": 21, "abandoned": 186, "aht_sec": 1482, "target_pct": 0.8 }, { "date": "2026-09-14", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 2265, "handled": 2074, "answered_in_sl": 1928, "sl_pct": 0.851, "asa_sec": 31, "abandoned": 191, "aht_sec": 1759, "target_pct": 0.8 }, { "date": "2026-09-14", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 851, "handled": 851, "answered_in_sl": 781, "sl_pct": 0.918, "asa_sec": 0, "abandoned": 0, "aht_sec": 762, "target_pct": 0.9 }, { "date": "2026-09-14", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1889, "handled": 1814, "answered_in_sl": 1633, "sl_pct": 0.864, "asa_sec": 18, "abandoned": 75, "aht_sec": 1136, "target_pct": 0.8 }, { "date": "2026-09-15", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 2167, "handled": 2167, "answered_in_sl": 1951, "sl_pct": 0.9, "asa_sec": 0, "abandoned": 0, "aht_sec": 1174, "target_pct": 0.9 }, { "date": "2026-09-15", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4429, "handled": 4219, "answered_in_sl": 3468, "sl_pct": 0.783, "asa_sec": 40, "abandoned": 210, "aht_sec": 1683, "target_pct": 0.8 }, { "date": "2026-09-15", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 91, "handled": 85, "answered_in_sl": 72, "sl_pct": 0.791, "asa_sec": 63, "abandoned": 6, "aht_sec": 2387, "target_pct": 0.8 }, { "date": "2026-09-15", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1165, "handled": 1165, "answered_in_sl": 1088, "sl_pct": 0.934, "asa_sec": 0, "abandoned": 0, "aht_sec": 1100, "target_pct": 0.9 }, { "date": "2026-09-15", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2451, "handled": 2246, "answered_in_sl": 1721, "sl_pct": 0.702, "asa_sec": 46, "abandoned": 205, "aht_sec": 1598, "target_pct": 0.8 }, { "date": "2026-09-15", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 1136, "handled": 1136, "answered_in_sl": 1063, "sl_pct": 0.936, "asa_sec": 0, "abandoned": 0, "aht_sec": 1013, "target_pct": 0.9 }, { "date": "2026-09-15", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4370, "handled": 4148, "answered_in_sl": 3619, "sl_pct": 0.828, "asa_sec": 22, "abandoned": 222, "aht_sec": 1445, "target_pct": 0.8 }, { "date": "2026-09-15", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 1995, "handled": 1870, "answered_in_sl": 1774, "sl_pct": 0.889, "asa_sec": 23, "abandoned": 125, "aht_sec": 1769, "target_pct": 0.8 }, { "date": "2026-09-15", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 795, "handled": 795, "answered_in_sl": 764, "sl_pct": 0.961, "asa_sec": 0, "abandoned": 0, "aht_sec": 748, "target_pct": 0.9 }, { "date": "2026-09-15", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1864, "handled": 1753, "answered_in_sl": 1534, "sl_pct": 0.823, "asa_sec": 22, "abandoned": 111, "aht_sec": 1072, "target_pct": 0.8 }, { "date": "2026-09-16", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1878, "handled": 1878, "answered_in_sl": 1714, "sl_pct": 0.913, "asa_sec": 0, "abandoned": 0, "aht_sec": 1178, "target_pct": 0.9 }, { "date": "2026-09-16", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 3781, "handled": 3614, "answered_in_sl": 3078, "sl_pct": 0.814, "asa_sec": 36, "abandoned": 167, "aht_sec": 1684, "target_pct": 0.8 }, { "date": "2026-09-16", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 94, "handled": 86, "answered_in_sl": 63, "sl_pct": 0.67, "asa_sec": 103, "abandoned": 8, "aht_sec": 2369, "target_pct": 0.8 }, { "date": "2026-09-16", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 994, "handled": 994, "answered_in_sl": 930, "sl_pct": 0.936, "asa_sec": 0, "abandoned": 0, "aht_sec": 1075, "target_pct": 0.9 }, { "date": "2026-09-16", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2039, "handled": 1954, "answered_in_sl": 1723, "sl_pct": 0.845, "asa_sec": 24, "abandoned": 85, "aht_sec": 1551, "target_pct": 0.8 }, { "date": "2026-09-16", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 965, "handled": 965, "answered_in_sl": 843, "sl_pct": 0.874, "asa_sec": 0, "abandoned": 0, "aht_sec": 1038, "target_pct": 0.9 }, { "date": "2026-09-16", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 3775, "handled": 3574, "answered_in_sl": 2979, "sl_pct": 0.789, "asa_sec": 27, "abandoned": 201, "aht_sec": 1464, "target_pct": 0.8 }, { "date": "2026-09-16", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 1765, "handled": 1614, "answered_in_sl": 1508, "sl_pct": 0.854, "asa_sec": 30, "abandoned": 151, "aht_sec": 1738, "target_pct": 0.8 }, { "date": "2026-09-16", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 766, "handled": 766, "answered_in_sl": 717, "sl_pct": 0.936, "asa_sec": 0, "abandoned": 0, "aht_sec": 730, "target_pct": 0.9 }, { "date": "2026-09-16", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1748, "handled": 1651, "answered_in_sl": 1370, "sl_pct": 0.784, "asa_sec": 27, "abandoned": 97, "aht_sec": 1085, "target_pct": 0.8 }, { "date": "2026-09-17", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1894, "handled": 1894, "answered_in_sl": 1758, "sl_pct": 0.928, "asa_sec": 0, "abandoned": 0, "aht_sec": 1185, "target_pct": 0.9 }, { "date": "2026-09-17", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4129, "handled": 3862, "answered_in_sl": 3044, "sl_pct": 0.737, "asa_sec": 45, "abandoned": 267, "aht_sec": 1702, "target_pct": 0.8 }, { "date": "2026-09-17", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 116, "handled": 108, "answered_in_sl": 83, "sl_pct": 0.716, "asa_sec": 71, "abandoned": 8, "aht_sec": 2319, "target_pct": 0.8 }, { "date": "2026-09-17", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1092, "handled": 1092, "answered_in_sl": 982, "sl_pct": 0.899, "asa_sec": 0, "abandoned": 0, "aht_sec": 1109, "target_pct": 0.9 }, { "date": "2026-09-17", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2164, "handled": 2035, "answered_in_sl": 1692, "sl_pct": 0.782, "asa_sec": 37, "abandoned": 129, "aht_sec": 1550, "target_pct": 0.8 }, { "date": "2026-09-17", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 1011, "handled": 1011, "answered_in_sl": 970, "sl_pct": 0.959, "asa_sec": 0, "abandoned": 0, "aht_sec": 1002, "target_pct": 0.9 }, { "date": "2026-09-17", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4138, "handled": 4013, "answered_in_sl": 3546, "sl_pct": 0.857, "asa_sec": 17, "abandoned": 125, "aht_sec": 1468, "target_pct": 0.8 }, { "date": "2026-09-17", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 1913, "handled": 1767, "answered_in_sl": 1644, "sl_pct": 0.859, "asa_sec": 26, "abandoned": 146, "aht_sec": 1671, "target_pct": 0.8 }, { "date": "2026-09-17", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 716, "handled": 716, "answered_in_sl": 682, "sl_pct": 0.953, "asa_sec": 0, "abandoned": 0, "aht_sec": 760, "target_pct": 0.9 }, { "date": "2026-09-17", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1898, "handled": 1792, "answered_in_sl": 1557, "sl_pct": 0.82, "asa_sec": 25, "abandoned": 106, "aht_sec": 1070, "target_pct": 0.8 }, { "date": "2026-09-18", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1819, "handled": 1819, "answered_in_sl": 1691, "sl_pct": 0.93, "asa_sec": 0, "abandoned": 0, "aht_sec": 1180, "target_pct": 0.9 }, { "date": "2026-09-18", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 3980, "handled": 3816, "answered_in_sl": 3115, "sl_pct": 0.783, "asa_sec": 37, "abandoned": 164, "aht_sec": 1678, "target_pct": 0.8 }, { "date": "2026-09-18", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 82, "handled": 78, "answered_in_sl": 62, "sl_pct": 0.756, "asa_sec": 79, "abandoned": 4, "aht_sec": 2320, "target_pct": 0.8 }, { "date": "2026-09-18", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1068, "handled": 1068, "answered_in_sl": 1009, "sl_pct": 0.945, "asa_sec": 0, "abandoned": 0, "aht_sec": 1076, "target_pct": 0.9 }, { "date": "2026-09-18", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2165, "handled": 2052, "answered_in_sl": 1712, "sl_pct": 0.791, "asa_sec": 37, "abandoned": 113, "aht_sec": 1579, "target_pct": 0.8 }, { "date": "2026-09-18", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 917, "handled": 917, "answered_in_sl": 869, "sl_pct": 0.948, "asa_sec": 0, "abandoned": 0, "aht_sec": 1046, "target_pct": 0.9 }, { "date": "2026-09-18", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4043, "handled": 3819, "answered_in_sl": 3219, "sl_pct": 0.796, "asa_sec": 26, "abandoned": 224, "aht_sec": 1437, "target_pct": 0.8 }, { "date": "2026-09-18", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 1782, "handled": 1666, "answered_in_sl": 1551, "sl_pct": 0.87, "asa_sec": 24, "abandoned": 116, "aht_sec": 1730, "target_pct": 0.8 }, { "date": "2026-09-18", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 663, "handled": 663, "answered_in_sl": 646, "sl_pct": 0.974, "asa_sec": 0, "abandoned": 0, "aht_sec": 762, "target_pct": 0.9 }, { "date": "2026-09-18", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1836, "handled": 1739, "answered_in_sl": 1545, "sl_pct": 0.842, "asa_sec": 21, "abandoned": 97, "aht_sec": 1063, "target_pct": 0.8 }, { "date": "2026-09-19", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 722, "handled": 722, "answered_in_sl": 650, "sl_pct": 0.9, "asa_sec": 0, "abandoned": 0, "aht_sec": 1181, "target_pct": 0.9 }, { "date": "2026-09-19", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 2228, "handled": 2092, "answered_in_sl": 1753, "sl_pct": 0.787, "asa_sec": 50, "abandoned": 136, "aht_sec": 1716, "target_pct": 0.8 }, { "date": "2026-09-19", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 35, "handled": 32, "answered_in_sl": 21, "sl_pct": 0.6, "asa_sec": 129, "abandoned": 3, "aht_sec": 2329, "target_pct": 0.8 }, { "date": "2026-09-19", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 451, "handled": 451, "answered_in_sl": 368, "sl_pct": 0.816, "asa_sec": 0, "abandoned": 0, "aht_sec": 1128, "target_pct": 0.9 }, { "date": "2026-09-19", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 1034, "handled": 953, "answered_in_sl": 776, "sl_pct": 0.75, "asa_sec": 52, "abandoned": 81, "aht_sec": 1614, "target_pct": 0.8 }, { "date": "2026-09-19", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 361, "handled": 361, "answered_in_sl": 331, "sl_pct": 0.917, "asa_sec": 0, "abandoned": 0, "aht_sec": 1011, "target_pct": 0.9 }, { "date": "2026-09-19", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 2471, "handled": 2356, "answered_in_sl": 2072, "sl_pct": 0.839, "asa_sec": 22, "abandoned": 115, "aht_sec": 1513, "target_pct": 0.8 }, { "date": "2026-09-19", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 959, "handled": 862, "answered_in_sl": 763, "sl_pct": 0.796, "asa_sec": 41, "abandoned": 97, "aht_sec": 1715, "target_pct": 0.8 }, { "date": "2026-09-19", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 271, "handled": 271, "answered_in_sl": 255, "sl_pct": 0.941, "asa_sec": 0, "abandoned": 0, "aht_sec": 746, "target_pct": 0.9 }, { "date": "2026-09-19", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 878, "handled": 802, "answered_in_sl": 686, "sl_pct": 0.781, "asa_sec": 33, "abandoned": 76, "aht_sec": 1086, "target_pct": 0.8 }, { "date": "2026-09-20", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 604, "handled": 604, "answered_in_sl": 545, "sl_pct": 0.902, "asa_sec": 0, "abandoned": 0, "aht_sec": 1182, "target_pct": 0.9 }, { "date": "2026-09-20", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 2081, "handled": 1950, "answered_in_sl": 1604, "sl_pct": 0.771, "asa_sec": 53, "abandoned": 131, "aht_sec": 1679, "target_pct": 0.8 }, { "date": "2026-09-20", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 43, "handled": 40, "answered_in_sl": 34, "sl_pct": 0.791, "asa_sec": 105, "abandoned": 3, "aht_sec": 2348, "target_pct": 0.8 }, { "date": "2026-09-20", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 369, "handled": 369, "answered_in_sl": 347, "sl_pct": 0.94, "asa_sec": 0, "abandoned": 0, "aht_sec": 1056, "target_pct": 0.9 }, { "date": "2026-09-20", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 943, "handled": 856, "answered_in_sl": 700, "sl_pct": 0.742, "asa_sec": 54, "abandoned": 87, "aht_sec": 1591, "target_pct": 0.8 }, { "date": "2026-09-20", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 321, "handled": 321, "answered_in_sl": 299, "sl_pct": 0.931, "asa_sec": 0, "abandoned": 0, "aht_sec": 1031, "target_pct": 0.9 }, { "date": "2026-09-20", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 2506, "handled": 2288, "answered_in_sl": 1801, "sl_pct": 0.719, "asa_sec": 42, "abandoned": 218, "aht_sec": 1446, "target_pct": 0.8 }, { "date": "2026-09-20", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 870, "handled": 785, "answered_in_sl": 720, "sl_pct": 0.828, "asa_sec": 37, "abandoned": 85, "aht_sec": 1694, "target_pct": 0.8 }, { "date": "2026-09-20", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 213, "handled": 213, "answered_in_sl": 205, "sl_pct": 0.962, "asa_sec": 0, "abandoned": 0, "aht_sec": 764, "target_pct": 0.9 }, { "date": "2026-09-20", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 734, "handled": 665, "answered_in_sl": 594, "sl_pct": 0.809, "asa_sec": 32, "abandoned": 69, "aht_sec": 1097, "target_pct": 0.8 }, { "date": "2026-09-21", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 2091, "handled": 2091, "answered_in_sl": 1954, "sl_pct": 0.934, "asa_sec": 0, "abandoned": 0, "aht_sec": 1183, "target_pct": 0.9 }, { "date": "2026-09-21", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4698, "handled": 4471, "answered_in_sl": 3748, "sl_pct": 0.798, "asa_sec": 36, "abandoned": 227, "aht_sec": 1723, "target_pct": 0.8 }, { "date": "2026-09-21", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 104, "handled": 93, "answered_in_sl": 70, "sl_pct": 0.673, "asa_sec": 69, "abandoned": 11, "aht_sec": 2310, "target_pct": 0.8 }, { "date": "2026-09-21", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1234, "handled": 1234, "answered_in_sl": 1159, "sl_pct": 0.939, "asa_sec": 0, "abandoned": 0, "aht_sec": 1105, "target_pct": 0.9 }, { "date": "2026-09-21", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2320, "handled": 2226, "answered_in_sl": 1996, "sl_pct": 0.86, "asa_sec": 22, "abandoned": 94, "aht_sec": 1568, "target_pct": 0.8 }, { "date": "2026-09-21", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 1074, "handled": 1074, "answered_in_sl": 1027, "sl_pct": 0.956, "asa_sec": 0, "abandoned": 0, "aht_sec": 1046, "target_pct": 0.9 }, { "date": "2026-09-21", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4501, "handled": 4315, "answered_in_sl": 3752, "sl_pct": 0.834, "asa_sec": 22, "abandoned": 186, "aht_sec": 1464, "target_pct": 0.8 }, { "date": "2026-09-21", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 2088, "handled": 1948, "answered_in_sl": 1805, "sl_pct": 0.864, "asa_sec": 27, "abandoned": 140, "aht_sec": 1793, "target_pct": 0.8 }, { "date": "2026-09-21", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 790, "handled": 790, "answered_in_sl": 755, "sl_pct": 0.956, "asa_sec": 0, "abandoned": 0, "aht_sec": 769, "target_pct": 0.9 }, { "date": "2026-09-21", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 2053, "handled": 1947, "answered_in_sl": 1689, "sl_pct": 0.823, "asa_sec": 23, "abandoned": 106, "aht_sec": 1095, "target_pct": 0.8 }, { "date": "2026-09-22", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 2010, "handled": 2010, "answered_in_sl": 1908, "sl_pct": 0.949, "asa_sec": 0, "abandoned": 0, "aht_sec": 1183, "target_pct": 0.9 }, { "date": "2026-09-22", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4438, "handled": 4272, "answered_in_sl": 3538, "sl_pct": 0.797, "asa_sec": 36, "abandoned": 166, "aht_sec": 1663, "target_pct": 0.8 }, { "date": "2026-09-22", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 118, "handled": 109, "answered_in_sl": 85, "sl_pct": 0.72, "asa_sec": 89, "abandoned": 9, "aht_sec": 2312, "target_pct": 0.8 }, { "date": "2026-09-22", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1184, "handled": 1184, "answered_in_sl": 1104, "sl_pct": 0.932, "asa_sec": 0, "abandoned": 0, "aht_sec": 1086, "target_pct": 0.9 }, { "date": "2026-09-22", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2250, "handled": 2157, "answered_in_sl": 1882, "sl_pct": 0.836, "asa_sec": 27, "abandoned": 93, "aht_sec": 1557, "target_pct": 0.8 }, { "date": "2026-09-22", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 1077, "handled": 1077, "answered_in_sl": 999, "sl_pct": 0.928, "asa_sec": 0, "abandoned": 0, "aht_sec": 1026, "target_pct": 0.9 }, { "date": "2026-09-22", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4340, "handled": 4191, "answered_in_sl": 3794, "sl_pct": 0.874, "asa_sec": 16, "abandoned": 149, "aht_sec": 1444, "target_pct": 0.8 }, { "date": "2026-09-22", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 2133, "handled": 1980, "answered_in_sl": 1860, "sl_pct": 0.872, "asa_sec": 26, "abandoned": 153, "aht_sec": 1716, "target_pct": 0.8 }, { "date": "2026-09-22", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 865, "handled": 865, "answered_in_sl": 828, "sl_pct": 0.957, "asa_sec": 0, "abandoned": 0, "aht_sec": 770, "target_pct": 0.9 }, { "date": "2026-09-22", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1978, "handled": 1895, "answered_in_sl": 1680, "sl_pct": 0.849, "asa_sec": 20, "abandoned": 83, "aht_sec": 1088, "target_pct": 0.8 }, { "date": "2026-09-23", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1869, "handled": 1869, "answered_in_sl": 1731, "sl_pct": 0.926, "asa_sec": 0, "abandoned": 0, "aht_sec": 1172, "target_pct": 0.9 }, { "date": "2026-09-23", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 3803, "handled": 3646, "answered_in_sl": 3092, "sl_pct": 0.813, "asa_sec": 38, "abandoned": 157, "aht_sec": 1680, "target_pct": 0.8 }, { "date": "2026-09-23", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 88, "handled": 81, "answered_in_sl": 65, "sl_pct": 0.739, "asa_sec": 91, "abandoned": 7, "aht_sec": 2444, "target_pct": 0.8 }, { "date": "2026-09-23", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1129, "handled": 1129, "answered_in_sl": 1017, "sl_pct": 0.901, "asa_sec": 0, "abandoned": 0, "aht_sec": 1071, "target_pct": 0.9 }, { "date": "2026-09-23", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2048, "handled": 1933, "answered_in_sl": 1582, "sl_pct": 0.772, "asa_sec": 39, "abandoned": 115, "aht_sec": 1625, "target_pct": 0.8 }, { "date": "2026-09-23", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 1026, "handled": 1026, "answered_in_sl": 948, "sl_pct": 0.924, "asa_sec": 0, "abandoned": 0, "aht_sec": 1030, "target_pct": 0.9 }, { "date": "2026-09-23", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4092, "handled": 3886, "answered_in_sl": 3104, "sl_pct": 0.759, "asa_sec": 29, "abandoned": 206, "aht_sec": 1490, "target_pct": 0.8 }, { "date": "2026-09-23", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 1761, "handled": 1666, "answered_in_sl": 1585, "sl_pct": 0.9, "asa_sec": 20, "abandoned": 95, "aht_sec": 1737, "target_pct": 0.8 }, { "date": "2026-09-23", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 684, "handled": 684, "answered_in_sl": 637, "sl_pct": 0.931, "asa_sec": 0, "abandoned": 0, "aht_sec": 746, "target_pct": 0.9 }, { "date": "2026-09-23", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1688, "handled": 1598, "answered_in_sl": 1375, "sl_pct": 0.815, "asa_sec": 24, "abandoned": 90, "aht_sec": 1113, "target_pct": 0.8 }, { "date": "2026-09-24", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1978, "handled": 1978, "answered_in_sl": 1845, "sl_pct": 0.933, "asa_sec": 0, "abandoned": 0, "aht_sec": 1182, "target_pct": 0.9 }, { "date": "2026-09-24", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4231, "handled": 4024, "answered_in_sl": 3286, "sl_pct": 0.777, "asa_sec": 39, "abandoned": 207, "aht_sec": 1678, "target_pct": 0.8 }, { "date": "2026-09-24", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 91, "handled": 84, "answered_in_sl": 68, "sl_pct": 0.747, "asa_sec": 74, "abandoned": 7, "aht_sec": 2273, "target_pct": 0.8 }, { "date": "2026-09-24", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1110, "handled": 1110, "answered_in_sl": 1055, "sl_pct": 0.95, "asa_sec": 0, "abandoned": 0, "aht_sec": 1076, "target_pct": 0.9 }, { "date": "2026-09-24", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2237, "handled": 2094, "answered_in_sl": 1722, "sl_pct": 0.77, "asa_sec": 37, "abandoned": 143, "aht_sec": 1601, "target_pct": 0.8 }, { "date": "2026-09-24", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 953, "handled": 953, "answered_in_sl": 908, "sl_pct": 0.953, "asa_sec": 0, "abandoned": 0, "aht_sec": 1043, "target_pct": 0.9 }, { "date": "2026-09-24", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4410, "handled": 4236, "answered_in_sl": 3559, "sl_pct": 0.807, "asa_sec": 24, "abandoned": 174, "aht_sec": 1416, "target_pct": 0.8 }, { "date": "2026-09-24", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 2071, "handled": 1885, "answered_in_sl": 1766, "sl_pct": 0.853, "asa_sec": 32, "abandoned": 186, "aht_sec": 1737, "target_pct": 0.8 }, { "date": "2026-09-24", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 814, "handled": 814, "answered_in_sl": 753, "sl_pct": 0.925, "asa_sec": 0, "abandoned": 0, "aht_sec": 732, "target_pct": 0.9 }, { "date": "2026-09-24", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1845, "handled": 1769, "answered_in_sl": 1568, "sl_pct": 0.85, "asa_sec": 19, "abandoned": 76, "aht_sec": 1101, "target_pct": 0.8 }, { "date": "2026-09-25", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1870, "handled": 1870, "answered_in_sl": 1736, "sl_pct": 0.928, "asa_sec": 0, "abandoned": 0, "aht_sec": 1184, "target_pct": 0.9 }, { "date": "2026-09-25", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4204, "handled": 3924, "answered_in_sl": 3196, "sl_pct": 0.76, "asa_sec": 43, "abandoned": 280, "aht_sec": 1733, "target_pct": 0.8 }, { "date": "2026-09-25", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 100, "handled": 93, "answered_in_sl": 73, "sl_pct": 0.73, "asa_sec": 77, "abandoned": 7, "aht_sec": 2308, "target_pct": 0.8 }, { "date": "2026-09-25", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1047, "handled": 1047, "answered_in_sl": 989, "sl_pct": 0.945, "asa_sec": 0, "abandoned": 0, "aht_sec": 1095, "target_pct": 0.9 }, { "date": "2026-09-25", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2180, "handled": 2019, "answered_in_sl": 1536, "sl_pct": 0.705, "asa_sec": 45, "abandoned": 161, "aht_sec": 1582, "target_pct": 0.8 }, { "date": "2026-09-25", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 1009, "handled": 1009, "answered_in_sl": 930, "sl_pct": 0.922, "asa_sec": 0, "abandoned": 0, "aht_sec": 1020, "target_pct": 0.9 }, { "date": "2026-09-25", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4097, "handled": 3928, "answered_in_sl": 3375, "sl_pct": 0.824, "asa_sec": 22, "abandoned": 169, "aht_sec": 1457, "target_pct": 0.8 }, { "date": "2026-09-25", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 1954, "handled": 1790, "answered_in_sl": 1672, "sl_pct": 0.856, "asa_sec": 31, "abandoned": 164, "aht_sec": 1714, "target_pct": 0.8 }, { "date": "2026-09-25", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 726, "handled": 726, "answered_in_sl": 692, "sl_pct": 0.953, "asa_sec": 0, "abandoned": 0, "aht_sec": 756, "target_pct": 0.9 }, { "date": "2026-09-25", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1697, "handled": 1615, "answered_in_sl": 1456, "sl_pct": 0.858, "asa_sec": 18, "abandoned": 82, "aht_sec": 1063, "target_pct": 0.8 }, { "date": "2026-09-26", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 683, "handled": 683, "answered_in_sl": 619, "sl_pct": 0.906, "asa_sec": 0, "abandoned": 0, "aht_sec": 1181, "target_pct": 0.9 }, { "date": "2026-09-26", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 2400, "handled": 2229, "answered_in_sl": 1718, "sl_pct": 0.716, "asa_sec": 61, "abandoned": 171, "aht_sec": 1704, "target_pct": 0.8 }, { "date": "2026-09-26", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 51, "handled": 44, "answered_in_sl": 31, "sl_pct": 0.608, "asa_sec": 149, "abandoned": 7, "aht_sec": 2334, "target_pct": 0.8 }, { "date": "2026-09-26", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 366, "handled": 366, "answered_in_sl": 349, "sl_pct": 0.954, "asa_sec": 0, "abandoned": 0, "aht_sec": 1108, "target_pct": 0.9 }, { "date": "2026-09-26", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 1032, "handled": 942, "answered_in_sl": 801, "sl_pct": 0.776, "asa_sec": 45, "abandoned": 90, "aht_sec": 1591, "target_pct": 0.8 }, { "date": "2026-09-26", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 387, "handled": 387, "answered_in_sl": 344, "sl_pct": 0.889, "asa_sec": 0, "abandoned": 0, "aht_sec": 1009, "target_pct": 0.9 }, { "date": "2026-09-26", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 2630, "handled": 2452, "answered_in_sl": 1988, "sl_pct": 0.756, "asa_sec": 33, "abandoned": 178, "aht_sec": 1478, "target_pct": 0.8 }, { "date": "2026-09-26", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 1001, "handled": 890, "answered_in_sl": 787, "sl_pct": 0.786, "asa_sec": 43, "abandoned": 111, "aht_sec": 1731, "target_pct": 0.8 }, { "date": "2026-09-26", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 242, "handled": 242, "answered_in_sl": 238, "sl_pct": 0.983, "asa_sec": 0, "abandoned": 0, "aht_sec": 750, "target_pct": 0.9 }, { "date": "2026-09-26", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 889, "handled": 790, "answered_in_sl": 677, "sl_pct": 0.762, "asa_sec": 40, "abandoned": 99, "aht_sec": 1084, "target_pct": 0.8 }, { "date": "2026-09-27", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 587, "handled": 587, "answered_in_sl": 528, "sl_pct": 0.899, "asa_sec": 0, "abandoned": 0, "aht_sec": 1175, "target_pct": 0.9 }, { "date": "2026-09-27", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 1989, "handled": 1885, "answered_in_sl": 1575, "sl_pct": 0.792, "asa_sec": 52, "abandoned": 104, "aht_sec": 1695, "target_pct": 0.8 }, { "date": "2026-09-27", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 42, "handled": 36, "answered_in_sl": 27, "sl_pct": 0.643, "asa_sec": 111, "abandoned": 6, "aht_sec": 2330, "target_pct": 0.8 }, { "date": "2026-09-27", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 326, "handled": 326, "answered_in_sl": 315, "sl_pct": 0.966, "asa_sec": 0, "abandoned": 0, "aht_sec": 1091, "target_pct": 0.9 }, { "date": "2026-09-27", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 922, "handled": 845, "answered_in_sl": 717, "sl_pct": 0.778, "asa_sec": 47, "abandoned": 77, "aht_sec": 1596, "target_pct": 0.8 }, { "date": "2026-09-27", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 345, "handled": 345, "answered_in_sl": 304, "sl_pct": 0.881, "asa_sec": 0, "abandoned": 0, "aht_sec": 1032, "target_pct": 0.9 }, { "date": "2026-09-27", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 2336, "handled": 2246, "answered_in_sl": 2038, "sl_pct": 0.872, "asa_sec": 18, "abandoned": 90, "aht_sec": 1386, "target_pct": 0.8 }, { "date": "2026-09-27", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 959, "handled": 811, "answered_in_sl": 716, "sl_pct": 0.747, "asa_sec": 53, "abandoned": 148, "aht_sec": 1697, "target_pct": 0.8 }, { "date": "2026-09-27", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 236, "handled": 236, "answered_in_sl": 218, "sl_pct": 0.924, "asa_sec": 0, "abandoned": 0, "aht_sec": 744, "target_pct": 0.9 }, { "date": "2026-09-27", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 789, "handled": 732, "answered_in_sl": 614, "sl_pct": 0.778, "asa_sec": 40, "abandoned": 57, "aht_sec": 1089, "target_pct": 0.8 }, { "date": "2026-09-28", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 2348, "handled": 2348, "answered_in_sl": 2071, "sl_pct": 0.882, "asa_sec": 0, "abandoned": 0, "aht_sec": 1312, "target_pct": 0.9 }, { "date": "2026-09-28", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 5945, "handled": 5076, "answered_in_sl": 3120, "sl_pct": 0.525, "asa_sec": 95, "abandoned": 869, "aht_sec": 1909, "target_pct": 0.8 }, { "date": "2026-09-28", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 112, "handled": 101, "answered_in_sl": 80, "sl_pct": 0.714, "asa_sec": 102, "abandoned": 11, "aht_sec": 2619, "target_pct": 0.8 }, { "date": "2026-09-28", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1425, "handled": 1425, "answered_in_sl": 1160, "sl_pct": 0.814, "asa_sec": 0, "abandoned": 0, "aht_sec": 1223, "target_pct": 0.9 }, { "date": "2026-09-28", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 3187, "handled": 2521, "answered_in_sl": 1406, "sl_pct": 0.441, "asa_sec": 108, "abandoned": 666, "aht_sec": 1825, "target_pct": 0.8 }, { "date": "2026-09-28", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 1198, "handled": 1198, "answered_in_sl": 1101, "sl_pct": 0.919, "asa_sec": 0, "abandoned": 0, "aht_sec": 1041, "target_pct": 0.9 }, { "date": "2026-09-28", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 5609, "handled": 4329, "answered_in_sl": 2489, "sl_pct": 0.444, "asa_sec": 104, "abandoned": 1280, "aht_sec": 1619, "target_pct": 0.8 }, { "date": "2026-09-28", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 2239, "handled": 2027, "answered_in_sl": 1878, "sl_pct": 0.839, "asa_sec": 35, "abandoned": 212, "aht_sec": 1916, "target_pct": 0.8 }, { "date": "2026-09-28", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 960, "handled": 960, "answered_in_sl": 791, "sl_pct": 0.824, "asa_sec": 0, "abandoned": 0, "aht_sec": 863, "target_pct": 0.9 }, { "date": "2026-09-28", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 2300, "handled": 1978, "answered_in_sl": 1476, "sl_pct": 0.642, "asa_sec": 52, "abandoned": 322, "aht_sec": 1169, "target_pct": 0.8 }, { "date": "2026-09-29", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 2243, "handled": 2243, "answered_in_sl": 2012, "sl_pct": 0.897, "asa_sec": 0, "abandoned": 0, "aht_sec": 1251, "target_pct": 0.9 }, { "date": "2026-09-29", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 5482, "handled": 4821, "answered_in_sl": 3245, "sl_pct": 0.592, "asa_sec": 80, "abandoned": 661, "aht_sec": 1826, "target_pct": 0.8 }, { "date": "2026-09-29", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 97, "handled": 86, "answered_in_sl": 66, "sl_pct": 0.68, "asa_sec": 98, "abandoned": 11, "aht_sec": 2580, "target_pct": 0.8 }, { "date": "2026-09-29", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1156, "handled": 1156, "answered_in_sl": 1071, "sl_pct": 0.926, "asa_sec": 0, "abandoned": 0, "aht_sec": 1175, "target_pct": 0.9 }, { "date": "2026-09-29", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2841, "handled": 2441, "answered_in_sl": 1620, "sl_pct": 0.57, "asa_sec": 74, "abandoned": 400, "aht_sec": 1668, "target_pct": 0.8 }, { "date": "2026-09-29", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 1036, "handled": 1036, "answered_in_sl": 998, "sl_pct": 0.963, "asa_sec": 0, "abandoned": 0, "aht_sec": 1023, "target_pct": 0.9 }, { "date": "2026-09-29", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 5283, "handled": 4263, "answered_in_sl": 2473, "sl_pct": 0.468, "asa_sec": 90, "abandoned": 1020, "aht_sec": 1609, "target_pct": 0.8 }, { "date": "2026-09-29", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 2332, "handled": 2013, "answered_in_sl": 1801, "sl_pct": 0.772, "asa_sec": 47, "abandoned": 319, "aht_sec": 1876, "target_pct": 0.8 }, { "date": "2026-09-29", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 827, "handled": 827, "answered_in_sl": 730, "sl_pct": 0.883, "asa_sec": 0, "abandoned": 0, "aht_sec": 839, "target_pct": 0.9 }, { "date": "2026-09-29", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 2233, "handled": 1966, "answered_in_sl": 1515, "sl_pct": 0.678, "asa_sec": 45, "abandoned": 267, "aht_sec": 1127, "target_pct": 0.8 }, { "date": "2026-09-30", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1869, "handled": 1869, "answered_in_sl": 1752, "sl_pct": 0.937, "asa_sec": 0, "abandoned": 0, "aht_sec": 1234, "target_pct": 0.9 }, { "date": "2026-09-30", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4552, "handled": 4024, "answered_in_sl": 2855, "sl_pct": 0.627, "asa_sec": 72, "abandoned": 528, "aht_sec": 1823, "target_pct": 0.8 }, { "date": "2026-09-30", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 79, "handled": 73, "answered_in_sl": 58, "sl_pct": 0.734, "asa_sec": 87, "abandoned": 6, "aht_sec": 2368, "target_pct": 0.8 }, { "date": "2026-09-30", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1170, "handled": 1170, "answered_in_sl": 1011, "sl_pct": 0.864, "asa_sec": 0, "abandoned": 0, "aht_sec": 1139, "target_pct": 0.9 }, { "date": "2026-09-30", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2308, "handled": 2075, "answered_in_sl": 1553, "sl_pct": 0.673, "asa_sec": 58, "abandoned": 233, "aht_sec": 1661, "target_pct": 0.8 }, { "date": "2026-09-30", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 963, "handled": 963, "answered_in_sl": 924, "sl_pct": 0.96, "asa_sec": 0, "abandoned": 0, "aht_sec": 1065, "target_pct": 0.9 }, { "date": "2026-09-30", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4803, "handled": 3992, "answered_in_sl": 2520, "sl_pct": 0.525, "asa_sec": 81, "abandoned": 811, "aht_sec": 1550, "target_pct": 0.8 }, { "date": "2026-09-30", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 2000, "handled": 1832, "answered_in_sl": 1732, "sl_pct": 0.866, "asa_sec": 28, "abandoned": 168, "aht_sec": 1773, "target_pct": 0.8 }, { "date": "2026-09-30", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 753, "handled": 753, "answered_in_sl": 671, "sl_pct": 0.891, "asa_sec": 0, "abandoned": 0, "aht_sec": 830, "target_pct": 0.9 }, { "date": "2026-09-30", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 2015, "handled": 1680, "answered_in_sl": 1215, "sl_pct": 0.603, "asa_sec": 61, "abandoned": 335, "aht_sec": 1147, "target_pct": 0.8 }, { "date": "2026-10-01", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 2183, "handled": 2183, "answered_in_sl": 2019, "sl_pct": 0.925, "asa_sec": 0, "abandoned": 0, "aht_sec": 1166, "target_pct": 0.9 }, { "date": "2026-10-01", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4318, "handled": 4082, "answered_in_sl": 3317, "sl_pct": 0.768, "asa_sec": 43, "abandoned": 236, "aht_sec": 1680, "target_pct": 0.8 }, { "date": "2026-10-01", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 68, "handled": 63, "answered_in_sl": 52, "sl_pct": 0.765, "asa_sec": 60, "abandoned": 5, "aht_sec": 2335, "target_pct": 0.8 }, { "date": "2026-10-01", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1279, "handled": 1279, "answered_in_sl": 1085, "sl_pct": 0.848, "asa_sec": 0, "abandoned": 0, "aht_sec": 1080, "target_pct": 0.9 }, { "date": "2026-10-01", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2068, "handled": 1964, "answered_in_sl": 1710, "sl_pct": 0.827, "asa_sec": 27, "abandoned": 104, "aht_sec": 1599, "target_pct": 0.8 }, { "date": "2026-10-01", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 966, "handled": 966, "answered_in_sl": 935, "sl_pct": 0.968, "asa_sec": 0, "abandoned": 0, "aht_sec": 1013, "target_pct": 0.9 }, { "date": "2026-10-01", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4190, "handled": 4007, "answered_in_sl": 3446, "sl_pct": 0.822, "asa_sec": 21, "abandoned": 183, "aht_sec": 1467, "target_pct": 0.8 }, { "date": "2026-10-01", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 1956, "handled": 1813, "answered_in_sl": 1658, "sl_pct": 0.848, "asa_sec": 31, "abandoned": 143, "aht_sec": 1759, "target_pct": 0.8 }, { "date": "2026-10-01", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 845, "handled": 845, "answered_in_sl": 757, "sl_pct": 0.896, "asa_sec": 0, "abandoned": 0, "aht_sec": 792, "target_pct": 0.9 }, { "date": "2026-10-01", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1973, "handled": 1840, "answered_in_sl": 1543, "sl_pct": 0.782, "asa_sec": 29, "abandoned": 133, "aht_sec": 1113, "target_pct": 0.8 }, { "date": "2026-10-02", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 1850, "handled": 1850, "answered_in_sl": 1728, "sl_pct": 0.934, "asa_sec": 0, "abandoned": 0, "aht_sec": 1176, "target_pct": 0.9 }, { "date": "2026-10-02", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 4395, "handled": 4157, "answered_in_sl": 3393, "sl_pct": 0.772, "asa_sec": 41, "abandoned": 238, "aht_sec": 1704, "target_pct": 0.8 }, { "date": "2026-10-02", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 82, "handled": 77, "answered_in_sl": 53, "sl_pct": 0.646, "asa_sec": 78, "abandoned": 5, "aht_sec": 2231, "target_pct": 0.8 }, { "date": "2026-10-02", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 1082, "handled": 1082, "answered_in_sl": 1009, "sl_pct": 0.933, "asa_sec": 0, "abandoned": 0, "aht_sec": 1074, "target_pct": 0.9 }, { "date": "2026-10-02", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 2075, "handled": 1976, "answered_in_sl": 1733, "sl_pct": 0.835, "asa_sec": 27, "abandoned": 99, "aht_sec": 1604, "target_pct": 0.8 }, { "date": "2026-10-02", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 1017, "handled": 1017, "answered_in_sl": 965, "sl_pct": 0.949, "asa_sec": 0, "abandoned": 0, "aht_sec": 1025, "target_pct": 0.9 }, { "date": "2026-10-02", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 4243, "handled": 4029, "answered_in_sl": 3483, "sl_pct": 0.821, "asa_sec": 21, "abandoned": 214, "aht_sec": 1464, "target_pct": 0.8 }, { "date": "2026-10-02", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 2044, "handled": 1867, "answered_in_sl": 1685, "sl_pct": 0.824, "asa_sec": 36, "abandoned": 177, "aht_sec": 1771, "target_pct": 0.8 }, { "date": "2026-10-02", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 686, "handled": 686, "answered_in_sl": 649, "sl_pct": 0.946, "asa_sec": 0, "abandoned": 0, "aht_sec": 780, "target_pct": 0.9 }, { "date": "2026-10-02", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 1940, "handled": 1800, "answered_in_sl": 1513, "sl_pct": 0.78, "asa_sec": 29, "abandoned": 140, "aht_sec": 1113, "target_pct": 0.8 }, { "date": "2026-10-03", "estate": "Product A", "migration_id": "PLAN-A", "channel": "email", "offered": 725, "handled": 725, "answered_in_sl": 670, "sl_pct": 0.924, "asa_sec": 0, "abandoned": 0, "aht_sec": 1162, "target_pct": 0.9 }, { "date": "2026-10-03", "estate": "Product A", "migration_id": "PLAN-A", "channel": "voice", "offered": 2300, "handled": 2143, "answered_in_sl": 1761, "sl_pct": 0.766, "asa_sec": 49, "abandoned": 157, "aht_sec": 1704, "target_pct": 0.8 }, { "date": "2026-10-03", "estate": "Product C", "migration_id": "PLAN-C", "channel": "chat", "offered": 33, "handled": 32, "answered_in_sl": 26, "sl_pct": 0.788, "asa_sec": 105, "abandoned": 1, "aht_sec": 2300, "target_pct": 0.8 }, { "date": "2026-10-03", "estate": "Product C", "migration_id": "PLAN-C", "channel": "email", "offered": 399, "handled": 399, "answered_in_sl": 363, "sl_pct": 0.91, "asa_sec": 0, "abandoned": 0, "aht_sec": 1090, "target_pct": 0.9 }, { "date": "2026-10-03", "estate": "Product C", "migration_id": "PLAN-C", "channel": "voice", "offered": 963, "handled": 907, "answered_in_sl": 766, "sl_pct": 0.795, "asa_sec": 41, "abandoned": 56, "aht_sec": 1589, "target_pct": 0.8 }, { "date": "2026-10-03", "estate": "Product D", "migration_id": "PLAN-D", "channel": "email", "offered": 347, "handled": 347, "answered_in_sl": 330, "sl_pct": 0.951, "asa_sec": 0, "abandoned": 0, "aht_sec": 1033, "target_pct": 0.9 }, { "date": "2026-10-03", "estate": "Product D", "migration_id": "PLAN-D", "channel": "voice", "offered": 2757, "handled": 2586, "answered_in_sl": 2141, "sl_pct": 0.777, "asa_sec": 33, "abandoned": 171, "aht_sec": 1466, "target_pct": 0.8 }, { "date": "2026-10-03", "estate": "Product E", "migration_id": "PLAN-E", "channel": "chat", "offered": 930, "handled": 846, "answered_in_sl": 759, "sl_pct": 0.816, "asa_sec": 38, "abandoned": 84, "aht_sec": 1794, "target_pct": 0.8 }, { "date": "2026-10-03", "estate": "Product E", "migration_id": "PLAN-E", "channel": "email", "offered": 253, "handled": 253, "answered_in_sl": 232, "sl_pct": 0.917, "asa_sec": 0, "abandoned": 0, "aht_sec": 797, "target_pct": 0.9 }, { "date": "2026-10-03", "estate": "Product E", "migration_id": "PLAN-E", "channel": "voice", "offered": 911, "handled": 848, "answered_in_sl": 708, "sl_pct": 0.777, "asa_sec": 36, "abandoned": 63, "aht_sec": 1114, "target_pct": 0.8 } ] }, "questions": [ { "id": "Q1", "text": "Hiring asks enter supply at the earliest class start; confirm the recruiting lead time per product before quoting go-live weeks.", "owner": "capacity planning", "status": "open" } ] }